Privacy Policy

About Us

Curbside Rides Inc. is a licensed chauffeur service under TCP #45621-A issued by the California Public Utilities Commission (CPUC). We provide premium ground transportation throughout Southern California, including airport transfers, point-to-point rides, and by-the-hour charter services.

Information We Collect

When you book a ride or interact with our website, we may collect:

• Name, phone number, and email address
• Pickup and dropoff addresses
• Flight information (airline, flight number, terminal)
• Payment card details (processed securely through Square, we never store full card numbers)
• Ride preferences (temperature, music, conversation style)
• Special requests and accessibility needs
• Device and browser information (IP address, browser type, pages visited, and how you use our booking form)
• Requests you send us through websites, apps and messaging platforms
• How you found us, such as the website, ad or listing that brought you to our booking page
• Call, text and location records for your pickup, kept so we can confirm when your chauffeur arrived and how we contacted you
• For riders under 18, details provided by a parent or guardian

How We Use Your Information

We use the information we collect to:

• Fulfill and manage your ride bookings
• Process payments securely via Square
• Send booking confirmations, ride updates, and receipts
• Monitor flights for delays and adjust driver dispatch
• Improve our services, routes, and customer experience
• Respond to inquiries and support requests
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies, Analytics and Session Recording

We use cookies and similar tools to understand how our website is used and how our ads perform. On our booking form, a tool records how visitors move through the form so we can fix problems. We do not record payment card details.

SMS Communications

SMS consent is optional and is never a condition of booking. If you check the SMS consent box at checkout, you agree to receive transactional SMS messages from Curbside Rides. These messages include:

• Booking confirmations
• The night before your ride, we text you your driver's name, phone number and car.
• Driver assignment notifications
• En-route and arrival notifications
• Cancellation and schedule change updates
• Request received and approval updates for rides that need our OK

Reply STOP to any message to opt out of SMS notifications. Reply HELP for help. Message and data rates may apply.

Opting out of SMS does not affect your ability to book rides. You will continue to receive email updates for your bookings.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information Sharing

We share your information only with:

• Your chauffeur, who may be an independent contract chauffeur: name, phone, pickup and drop off, and flight details needed to complete your ride
• Square: payment processing (PCI DSS Level 1 certified)
• Service providers that host our website and booking records, deliver our emails and text messages, track flights, and provide scheduling and mapping, only as needed to run your ride
• A service provider that helps answer messages you type into Ask Curbside
• Law enforcement: only when required by law, subpoena, or court order

When you book, we share a one-way encrypted (hashed) version of your email address, and in some cases your phone number, with advertising platforms so we can measure whether our ads led to your booking. They cannot read your actual details from it. We never share your text message information for marketing, and we do not sell your data or share it with data brokers.

Data Security

We take reasonable measures to protect your personal information:

• All data in transit is encrypted using TLS (HTTPS)
• Payments are processed by Square, a PCI DSS Level 1 certified processor
• Access to customer data is restricted to authorized personnel
• We regularly review and update our security practices

Booking records are typically retained for 3 years after your last ride. You may request earlier deletion by contacting us.

Your Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act:

• Access: know what personal information we have collected about you
• Deletion: request deletion of your personal information
• Correction: request correction of inaccurate information
• Opt out of SMS: reply STOP to any message at any time
• Non-discrimination: we will not discriminate against you for exercising your rights

To exercise any of these rights, email support@curbsiderides.com or call 661-732-0310. We will respond within 45 days.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly. Riders under 18 travel only with a parent or guardian's authorization, and we collect their details only from that parent or guardian.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

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